Terms and Conditions

1. These Terms and Conditions (“Terms”) apply to Client purchases from Armistead Street Capital Partners, a dba of Business Recovery Center Inc.(“Armistead Street Capital Partners”), 150 E52nd St, Suite 14001 New York, NY, 10022 of services, as well as licenses for software, hardware, support and maintenance services, and/or subscription services (collectively, “Services”). Client hereby engages and retains Armistead Street Capital Partners to render Services as specifically set forth and limited in the “Statement of Work”or “SOW”, or subsequent Statements of Work, or any work order as agreed among the Parties (each a “Work Order”) under such SOW. Except as otherwise stated therein, subsequent SOWs or Work Orders shall bemade a part of and subject to the terms contained herein. No Services will be provided under these Terms alone but will require the execution of a written or electronic SOW, or other mutually acceptable Work Order documentation, each of which must be executed by both Parties and, upon such execution, is deemed incorporated in theseTerms for all purposes. In the event of any conflict between the Statement of Work and these Terms, the language in the Statement of Work will prevail over these Terms.

Armistead Street Capital Partners may change these Terms at any time. Using the Services after the changes to these Terms become effective, means Client agrees to the new terms. If Client does not agree to the new Terms, Client must notify Armistead Street Capital Partners in writing of its objection to the new Terms, and Armistead Street Capital Partners has the right to then terminate the Services.

• 2.1 System.
  For the purposes of these Terms, “System” means, collectively, any computer network, computer system, peripheral or device installed, maintained, monitored, or operated by Armistead Street Capital Partners pursuant to and further identified in the sow. To avoid a delay or negative impact on our provision of the Services, during the term of each SOW Client agree to refrain from modifying or moving the System, or installing software on the System, unless Armistead Street Capital Partners expressly authorizes such activity. Armistead Street Capital Partners will not be held responsible or liable for changes made by client without authorization.
• 2.2 Maintenance; Updates.
  If patches and othersoftware-related maintenance updates (“Update(s)”) are provided under an SOW, Armistead Street Capital Partners will install the Updates only if Armistead Street Capital Partners has determined, in it sreasonable discretion, that the Updates will be compatible with the configuration of the System and materially beneficial to the features or functionality of the affected software or hardware. Armistead Street Capital Partners will not be responsible for any downtime or losses arising from or related to the installation or use of any Update, provided that the Update was installed in accordance with the manufacturer or applicable vendor’s instructions.
• 2.3 Third-Party Service Providers.
  “Third-Party Service Providers” means Services provided by an entity or a Party other than the Armistead Street Capital Partners in fulfillment of the SOW requirements
  Clients right to use the Third-Party Servicesis subject to Client’s understanding of, compliance with and consent to these Terms and of any Third-Party agreements, which Armistead Street Capital Partners does not have authority to vary, alter or amend

  Therefore, Armistead Street Capital Partners may utilize a Third-Party Service Provider in its discretion to provide the Services in accordance with these Terms. The Third-Party Provider may require the Armistead Street Capital Partners to sign a contract with the Third-Party Provider for its services (“Third-Party Contract”) and the terms of the Third-Party Contract may impose conditions and requirements upon Client. Access to the terms and conditions of any such Third-Party Contract(s) will be provided to Client or appear on our website which identifies the Third-Party Service Provider and a link to its terms and conditions or EULA. Client hereby agrees to review all Third-Party Terms and Conditions, and consent to those Third-Party Terms and Conditions which Clienthas consented Armistead Street Capital Partners to contract upon its behalf.

  The links are being provided as a courtesy, Client should monitor the links for the 3rdParty Providers to determine if they have the most current Terms and Conditions.

• 2.4 Third-Party Product Vendors.
  “Third-Party Product Vendors” means software, machinery, equipment and/or products inclusive of component parts purchased from vendors in fulfillment of the SOW requirements.
  Armistead Street Capital Partners will use reasonable efforts to assign, transfer and facilitate all warranties (if any) for the Third-Party Product Vendor to Client, but will have no liability whatsoever for the quality, functionality or operability of any Third-Party Products, and Armistead Street Capital Partners will not be held liable as an insurer or guarantor of the performance, downtime or usefulness of any Third-Party Product. The Third-Party Product Vendor may require the Armistead Street Capital Partners to sign a contract with the Third-Party Product Vendorfor its products (“Third-Party Contract”) and the terms of the Third-Party Contract may impose certain conditions and requirements upon Client. Access to the terms and conditions of any such Third-Party Contract(s) will be provided to Clientor attached to the SOW which identifies the Third-Party. Client hereby agrees to review all Third-Party terms and conditions, and consent to those Third-Party terms and conditions which Client has consented Armistead Street Capital Partners to contract upon its behalf. Third-Party Product Vendorterms and conditions link of PDF can be found at our website and/or SOW as applicable.
• 2.5 Third-Party Products.
  Unless otherwise stated in an SOW, all hardware, software, peripherals or accessories purchased through Armistead Street Capital Partners (“Third-Party Products”) are nonrefundable once the applicable SOW is placed in our queue for delivery. Armistead Street Capital Partners will use reasonable efforts to assign, transfer and facilitate all warranties (if any) and service level commitments (if any) for the Third-Party Products to Client, but will have no liability whatsoever for the quality, functionality or operability of any Third-Party Products, and Armistead Street Capital Partners will not be held liable as an insurer or guarantor of the performance, uptime or usefulness of any Third-Party Products. Unless otherwise expressly stated in a SOW, all Third-Party Products are provided “as is” and without any warranty whatsoever as between Armistead Street Capital Partners and Client (including but not limited to implied warranties).
• 2.6 Third-Party Support.
  If, in Armistead Street Capital Partners discretion, a hardware or software issue requires vendor or OEM support, Armistead Street Capital Partners may contact the vendor or OEM (as applicable) on Client’s behalf and pass through to Client all fees and costs incurred in that process. If such fees or costs exceed $100, Armistead Street Capital Partners will obtain Client permission before incurring such expenses on Client behalf unless exigent circumstances require otherwise.
• 2.7 Subcontractors.
  “Subcontractors” means third-party to whom Armistead Street Capital Partners contracts to provide specified services to complete the services indicated in the applicable SOW.
• 2.8 Conditions of Service.
  Client System is eligible for provision of Armistead Street Capital Partners Services as outlined in the SOW or other contractual documents, provided the System is in good condition and Armistead Street Capital Partners serviceability requirements and site environmental conditions are met:
  • 2.8.1 Client shall provide adequate workspace, heat, light, ventilation, electric current and outlets, internet, remote access, and long-distance telephone access for use by Armistead Street Capital Partners representatives.
  • 2.8.2 Armistead Street Capital Partners representatives shall have, and Client shall provide full access to the System in order to affect the necessary monitoring and/or supplemental services.
  • 2.8.3 Armistead Street Capital Partners reserves the right to suspend or terminate these Terms or any SOW if, in its sole discretion, conditions at the service site pose a health or safety threat to any of Armistead Street Capital Partners representatives.

  It is the responsibility of Clientto promptly notify Armistead Street Capital Partners of any events/incidents that may impact the services defined within these Terms and/or any supplemental service needs.

  Armistead Street Capital Partners shall provide services as defined in these Terms during Armistead Street Capital Partners regular business hours, unless otherwise specified in any subsequent SOW, or other contract documents, and in accordance with Armistead Street Capital Partners IT Service policies then in effect.

  Client agrees that Client will inform Armistead Street Capital Partners, prior to, Clientmaking any modification, installation, or service performed on the System by individuals not employed or contracted by Armistead Street Capital Partners in order to assist Armistead Street Capital Partners in providing an efficient and effective System support response. Client will be billed the full cost, at Armistead Street Capital Partners hourly rate, to remediate and restore the Systems and/or Services to a state prior to change.

  Only representatives authorized by Armistead Street Capital Partners will be eligible to access and service ClientSystem. Any unauthorized access or service conducted on the System without the explicit consent of Armistead Street Capital Partners, which results in negative System performance, will not be covered by the monthly plan fee as documented in the SOW or other contract documents and will be billed according to Armistead Street Capital Partners labor rates as outlined in the SOW.

  Armistead Street Capital Partners shall be obligated to provide service only at (a) the Service Site(s) as identified in the SOW; and (b) client systems as identified which is defined as client covered devices in the Remote Monitoring Management (“RMM”) platform.If Client desires to relocate, add or remove locations, Client shall give appropriate notice to Armistead Street Capital Partners of Client’s intention to relocate sixty (60) days in advance. Armistead Street Capital Partners reserves the right to renegotiate service terms with respect to any relocation and/or addition of locations by Client. Such right includes the right to refuse service at the relocation and/or new site.

• 2.9 Service Limitations.
  In addition to other limitations and conditions set forth in these Terms, the following service and support limitations are expressed:
  • 2.9.1 Cost of consumables, replacement parts, hardware, software, network upgrades and associated services are outside the scope of these Terms. Armistead Street Capital Partners will provide consultative specification, sourcing guidance and/or Time and Material/Project offerings.
  • 2.9.2 Any unauthorized changes made to the System without Armistead Street Capital Partners written consent which causes issues or failures to the System, are beyond the responsibility of Armistead Street Capital Partners and Client will be billed the full cost to restore the System to its original state.
• 2.10 Onboarding Process.
  Client acknowledges and agrees that Armistead Street Capital Partners will have no responsibility for any deficiencies in the current operating systems and infrastructure until the Armistead Street Capital Partners has had a reasonable opportunity to conduct a review of the current system and to provide Client with its recommendations, and Client has accepted and implemented same.
• 2.11 Offboarding Process.
  In the event of termination of Services by either party, Armistead Street Capital Partners will make reasonable accommodations to transfer Client’s account to Client or Client’s new managed service provider or other authorized agent (the “Onboarding Provider”). Client shall indemnify and hold harmless Armistead Street Capital Partners, its Subcontractors and their respective directors, officers, employees, consultants and agents for any claims or losses resulting from the activities of Client or the Onboarding Provider during the transition period from Armistead Street Capital Partners to the Onboarding Provider, inclusive of when Client obtains access to all super administrator accounts of their infrastructure. Transfer will require that Client’s account be fully paid at time of transfer inclusive of any offboarding charges.
• 2.12 Network Devices, Hardware and Systems:
  Armistead Street Capital Partners shall only be responsible for providing services to network devices, hardware and systems identified by the Client and Armistead Street Capital Partners and set forth in the agreed upon RMM in the latest subsequent SOW. From time to time, SOW’s will be updated with new devices, hardware or systems that have been agreed upon by the parties. Said updated SOW shall be signed by both parties and dated on a quarterly basis or per the request of Armistead Street Capital Partners. Armistead Street Capital Partners may, in its sole discretion, deny requests to add devices, hardware or systems. The Client shall bear the responsibility to isolate and protect the system by not allowing additional devices, hardware or system on the system unless approved by Armistead Street Capital Partners. Armistead Street Capital Partners shall have no responsibility for any devices, hardware or systems or damage resulting therefrom that are added to the System without Armistead Street Capital Partners approval. Armistead Street Capital Partners shall have the right to cancel this contract if devices, hardware or systems are added without their approval. If Client obtains new devices, hardware or systems and wishes to request Armistead Street Capital Partners services to extend to new devices, hardware or systems, said extension shall not take effect unless and until both Parties agree in writing to a new SOW and the device is added to the RMM. Said written, signed SOW shall then become an addendum to this contract and incorporated herein. Armistead Street Capital Partners reserves the right to deny any requests for additional services and/or additional hardware/systems for any reason in their sole discretion.
• 2.13 Authorized Contact(s).
  Client understands and agrees that Armistead Street Capital Partners will be entitled to rely on any directions or consent provided to Armistead Street Capital Partners by any of Client Authorized Contacts, as indicated in an applicable SOW. If no Authorized Contact is identified in an applicable SOW, then Client Authorized Contact will be the person(s) (i) who signed the Quote or SOW, and/or (ii) who signed the applicable SOW. If Client desires to change Client Authorized Contact(s), please notify Armistead Street Capital Partners of such changes in writing which, unless exigent circumstances are stated in the notice, will take effect three (3) business days thereafter.
• 2.14 Shared Administrator Credentials.
  If Client shares server, network, or software application administrative credentials, Armistead Street Capital Partners will not be held legally liable or responsible for any outages, errors, breaches, data loss and misconfiguration since multiple administrators from different companies jeopardizes the integrity of the support outlined in these Terms.

• 3.1 Definition of Confidential Information. As used herein, “Confidential Information” means all confidential information disclosed by a Party (“Disclosing Party”) to the other Party (“Receiving Party”), in any format whether oral, written, electronic, or other, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.
  Client Confidential Information shall include any personally identifiable information or protected health information of Client employees, Client customers, and Client Data. Client acknowledges and agrees that these Terms do not constitute a Business Associates Agreement (“BAA”) as that term is defined in the Health Insurance Portability and Accountability Act (HIPAA; Pub.L. 104–191, 110 Stat. 1936, enacted August 21, 1996 and as amended), and that the requirement for any such agreement in addition to these Terms may be necessary to provide the Services hereunder. Client shall be solely responsible for the consequences, if any, of moving forward with the Services hereunder without such a BAA and shall be the sole judge of the necessity for a BAA in addition to theseTerms. Furthermore, Client hereby agrees to defend, indemnify and hold harmless Armistead Street Capital Partners and any affiliated company, and Armistead Street Capital Partners respective present and former shareholders, officers, directors, employees, its attorneys and agents, predecessors, successors, insurers, assigns, heirs, executors and administrators (collectively referred to as the “Indemnitee”), from and against any and all claims, demands, causes of action, actions, judgments, liabilities, losses, costs and expenses, including attorneys’ fees and costs, as they occur, brought against, imposed upon, or incurred or suffered by, the Indemnitee which in any way relate to the failure of Client to comply with theseTerms in proper handling of protected health information not caused by Armistead Street Capital Partners gross negligence and/or due to the absence of any necessary BAA, or failing to notify Armistead Street Capital Partners of the necessity of same.

  Confidential Information of each Party shall include the terms and conditions of these Terms and all SOW’s, and/or other contract documents as well as business and marketing plans, technology and technical information, products, services, product plans and designs, trade secrets, and business processes disclosed by such Party.

• 3.2 Confidential Information (other than Client Data) shall not include any information that:
  • (a) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party,
  • (b) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party,
  • (c) is received from a third-party without breach of any obligation owed to the Disclosing Party, or
  • (d) was independently developed by the Receiving Party.
• 3.3 Protection of Confidential Information.
  • (a) protect and safeguard the confidentiality of all Confidential Information with at least the same degree of care as the Receiving Party would protect its own Confidential Information, but in no event with less than a commercially reasonable degree of care,
  • (b) not use any Confidential Information of the Disclosing Party for any purpose outside the scope of these Terms or otherwise in any manner to the Disclosing Party’s detriment, and
  • (c) except as otherwise authorized by the Disclosing Party in writing, to limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees, subcontractors and agents who need such access for purposes consistent with these Terms.
• 3.4 Non-disclosure.
  Neither Party shall disclose these Terms or any SOW and/or other contract documents to any third-party other than its affiliates, legal counsel, and accountants without the other Party’s prior written consent.
• 3.5 Compelled Disclosure.
  The Receiving Party may disclose Confidential Information of the Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure.

  If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a Party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to such Confidential Information.

• 3.6 Return or Destruction of Confidential Information.
  Upon request, each Party agrees to promptly return the other Party’s Confidential Information in its possession, custody or control, or to certify the deletion or destruction of Confidential Information; provided, however, that the Receiving Party may retain a copy of any Confidential Information to the extent (a) required by applicable law or (b) it would be unreasonably burdensome to destroy.In the event that return or destruction of Confidential Information is unduly burdensome, or not feasible, the Parties shall extend the protections of these Terms to the retained Confidential Information.

• 7.1 Client may only use and disclose Intellectual Propertyin accordance with theseTerms and applicableSOW and/or other contract documents. Armistead Street Capital Partners reserves all rights in and to the Intellectual Propertynot expressly granted in these Terms. Client may not disassemble or reverse engineer any Intellectual Propertyor decompile or otherwise attempt to derive any software source code within the Intellectual Property from executable code, except to the extent expressly permitted by applicable law despite this limitation or provide a third-party with the results of any functional evaluation, or benchmarking or performance tests on the Intellectual Property, without Armistead Street Capital Partners prior written approval. Except as expressly authorized in these Terms or an SOW and/or other contract documents, Client may not (a) distribute the Intellectual Property to any third-party (whether by rental, lease, sublicense or other transfer), or (b) operate the Intellectual Property in an outsourcing or Armistead Street Capital Partners business to process the data of third parties. Additional usage restrictions may apply to certain third-party files or programs embedded in the Intellectual Property- applicable installation instructions or release notes will contain the relevant details.

• (a) License. Subject to these Terms, Armistead Street Capital Partners grants Client a perpetual, non-exclusive, non-transferable license to use all programming, documentation, reports, and any other product provided as part of the Services solely for Client own internal use. At all times, all software on the System must be genuine and licensed, and Client agrees to provide Armistead Street Capital Partners with proof of such licensing upon it’s request. If Armistead Street Capital Partners requires Client to implement certain minimum hardware or software requirements (“Minimum Requirements”), Client agrees to do so as an ongoing requirement of Armistead Street Capital Partners providing it’s Services to Client.
• (b) Software Installation or Replication. If Armistead Street Capital Partners is required to install or replicate Client software as part of the Services, Client will independently verify that all such software is properly licensed. Client act of providing any software to Armistead Street Capital Partners will be deemed Client affirmative acknowledgement to Armistead Street Capital Partners that Client have a valid license that permits Armistead Street Capital Partners to perform the Services related thereto. In addition, Client will retain the duty and obligation to monitor Client equipment for the installation of unlicensed software unless Armistead Street Capital Partners in a written statement of work (“SOW”) expressly agrees to conduct such monitoring. Customer will indemnify and hold harmless Armistead Street Capital Partners against all damages and expenses it may incur (including reasonable attorney’s fees and disbursements) related to Customer providing infringing materials to Armistead Street Capital Partners or any Customer breach of this Section.
• (c) Pre-Existing License Agreements. Any software product provided to Client by Armistead Street Capital Partners as a reseller for a third-party, which is licensed to Client under a separate software license agreement with such third-party, will continue to be governed by the third-party license agreement.
• (d) EULA. Portions of the Services may require Client to accept the terms of one or more third-party end user license agreements (“EULAs”). If the acceptance of a EULA is required to provide the Services to Client, then Client hereby grants Armistead Street Capital Partners permission to accept the EULA on Client behalf. EULAs may contain service levels, warranties and/or liability limitations that are different than those contained in these Terms. Client agrees to be bound by the terms of such EULAs and will look only to the applicable third-party provider for the enforcement of the terms of such EULAs. If, while providing the Services, Armistead Street Capital Partners is required to comply with a third-party EULA and the third-party EULA is modified or amended, Armistead Street Capital Partners reserves the right to modify or amend any applicable SOW with Client to ensure it’s continued compliance with the terms of the third-party EULA. Client agrees to hold harmless and Indemnify Armistead Street Capital Partners against Client violation of any of the terms and conditions included in the subject EULA.

Notwithstanding any provision to the contrary in these Terms, any warranty offered and provided directly by Armistead Street Capital Partners product shall be deemed null and void if the applicable product is (i) altered, modified or repaired by persons other than Armistead Street Capital Partners, including, without limitation, the installation of any attachments, features, or devices not supplied or approved by Armistead Street Capital Partners (ii) misused, abused, or not operated in accordance with the specifications of Armistead Street Capital Partners or the applicable manufacturer or creator of the hardware or product, or, (iii) subjected to improper site preparation or maintenance by persons other than Armistead Street Capital Partners or persons approved or designated by Armistead Street Capital Partners.

Notwithstanding the above, Armistead Street Capital Partners does not warrant its products or services beyond a reasonable standard or skill consistent with industry standards. Armistead Street Capital Partners does not guarantee or promise any cost savings, profits, or returns on investment, delay in delivery or performance.

THE PRECEDING INDEMNIFICATION OBLIGATIONS ARE CONDITIONED ON ANY OF THE INDEMNIFIED PARTIES: (I) NOTIFYING THE INDEMNIFYING PARTY PROMPTLY IN WRITING OF SUCH ACTION; (II) REASONABLY COOPERATING AND ASSISTING IN SUCH DEFENSE; AND (III) GIVING SOLE CONTROL OF THE DEFENSE AND ANY RELATED SETTLEMENT NEGOTIATIONS TO THE INDEMNIFYING PARTY WITH THE UNDERSTANDING THAT THE INDEMNIFYING PARTY MAY NOT SETTLE ANY CLAIM IN A MANNER THAT ADMITS GUILT OR OTHERWISE PREJUDICES THE INDEMNIFIED PARTY, WITHOUT CONSENT.

• 19.1 Commercial Property Insurance. Client shall secure at Client own cost and expense Property Insurance for Clientequipment that is part of the provisions of the Services.
• 19.2 Cyber Insurance. Client acknowledges that Client is solely responsible for obtaining and maintaining, for the duration of thetime of Services, as outlined in the Quote or SOW, its own Cyber Liability Insurance to adequately insure its cyber exposures. Specific limits and coverages should be evaluated by a qualified insurance broker or risk manager to determine Client’s specific coverage and policy limit requirements. Client acknowledges that Armistead Street Capital Partners does not provide Client with any form of Cyber Liability or other insurance coverage in connection with the Services or an executed SOW, and that Client’s use of the Services does not, in any way: (i) replace a Cyber Liability policy, (ii) mitigate Client’s need for Cyber Liability insurance coverage or (iii) relieve Client’s responsibility for obtaining its own Cyber Liability Insurance coverage.
• 19.3 Mutual Waiver of Subrogation. TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ALL RIGHTS AGAINST THE OTHER FOR RECOVERY OF DAMAGES TO THE EXTENT THESE DAMAGES ARE COVERED BY THE WORKERS COMPENSATION (TO THE EXTENT PERMITTED BY LAW) AND EMPLOYERSLIABILITY, PROFESSIONAL LIABILITY, GENERAL LIABILITY, PROPERTY INSURANCE, COMMERCIALUMBRELLA/EXCESS, CYBER OR OTHER COMMERCIAL LIABILITY INSURANCE OBTAINED BY EITHER PARTY. CLIENT WILL NOT HOLD ARMISTEAD STREET CAPITAL PARTNERS ITS SUBCONTRACTORS AND/OR THIRD-PARTY SERVICE PROVIDERS RESPONSIBLE FOR SUCH LOSSES AND WILL CONFIRM THAT CLIENT INSURANCE POLICIES REFERENCED ABOVE PROVIDE FOR THE WAIVER OF SUBROGATION INCLUDED IN THE TERMS OF SERVICE.

Armistead Street Capital Partners DOES NOT WARRANT THAT THE SERVICES OR ANY DELIVERABLES WILL MEET ANY OF CLIENT REQUIREMENTS NOT SET FORTH HEREIN, THAT ANY DELIVERABLES WILL OPERATE IN THE COMBINATIONS THAT CLIENT MAY SELECT FOR USE, THAT THE OPERATION OF ANY DELIVERABLES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, OR THAT ALL ERRORS WILL BE CORRECTED. IF PRE-PRODUCTION (E.G., “ALPHA” OR “BETA”) RELEASES OF SOFTWARE ARE PROVIDED TO CLIENT, SUCH COPIES ARE PROVIDED “AS-IS” WITHOUT WARRANTY OF ANY KIND.

No statement by any Armistead Street Capital Partners employee or agent, orally or in writing, will serve to create any warranty or obligation not set forth herein or to otherwise modify these Terms in any way whatsoever.